Digital reference usage stats?

[Sloan, Bernie]

Next week I am going to post my latest report on the "Ready for Reference"
digital reference project.

This report has lots of usage statistics, and that started me thinking about
usage stats for other live digital reference projects.

Please send me any stats you might have for your live interactive reference
service (chat, customer call center software, etc.), and I will summarize
for the list.

I am especially interested in comparisons with usage stats from
face-to-face, telephone, and e-mail reference. If you don't have that info,
that's fine, I'll be happy to get just the "live" reference stats.

Thanks!

Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL  61801
Phone: (217) 333-4895
Fax:     (217) 265-0454
E-mail: bernies at uillinois.edu