[WEB4LIB] Re: How much upgrade is needed for Acrobat? FIXED

[Masters, Gary E]

To all who may have this problem:

I was not expecting that any upgrade of Acrobat or IE would fix the problem,
since we have some with 4.0 of Acrobat and 5.0 of IE able to access these
files.  But I did find that if I go to Internet Options / Advanced / and
uncheck "do not save encrypted files to disk" it will work.  So far it is
two for two on the workstations I test and neither could work before.  This
is where I expected to find the solution.  We called back to tech support
and told them about our fix.  "But our files are not encrypted," they said.
I don't think they are, but it seems to work.

Hope this helps someone.

Thanks to Peter Murray for his suggestions.  

Gary


Gary E. Masters
Librarian (Systems)
CDRH - FDA
(301) 827-6893 

	-----Original Message-----
	From:	Peter Murray [SMTP:PMurray at law.uconn.edu]
	Sent:	Monday, August 06, 2001 7:57 PM
	To:	Multiple recipients of list
	Subject:	[WEB4LIB] Re: How much upgrade is needed for
Acrobat?

	Without knowing more of the specifics of the company you've
contracted 
	with, I can only offer a general suggestion.  In the past I've had
bad 
	luck with the Acrobat-within-browser form of reading PDF files.  To 
	have PDF files handled by Acrobat as a helper application rather
than 
	as a browser plug-in, go into the Acrobat Reader configuration and
turn 
	off "Web Browser Integration".  Restart Acrobat and the browser, and

	the browser should download the file to the PC and hand it off to 
	Acrobat.

	Good luck...


	Peter
	--
	Peter Murray, Computer Services Librarian              W:
860-570-5233
	University of Connecticut Law School             Hartford,
Connecticut