Prospero Help

[Bryan Davidson]

All,

We are currently using Prospero for document delivery, and for the most part
it seems to work just fine. Lately though, an increasing number of users
have been complain that when they go to open the pdf document they receive
an "Error - data missing" message.

In some cases, they report that acrobat does indeed open, but nothing
appears in the document window. Of course, I cannot recreate the error. If I
log into the users account from my machine or a machine at the refdesk, I am
able to access and print the document. When asked, all of these users say
that Acrobat is installed on their machine and that they use it all the time
when viewing pdfs in ProQuest and other databases.

I've checked the Prospero web site but was unable to find any bug
descriptions that sounded like this.
Has anyone encountered this? I suspect that the pdf file name may be getting
corrupted somewhere along the line and Adobe is not recognizing the file.

Much thanks!
~~~~~~~~~~~~~~~~~~~~~
Bryan H. Davidson
Electronic Products Librarian / Webmaster
University of Arkansas Libraries, Fayetteville
Ph. 501-575-4665



----- Original Message -----
From: "Ernest Perez" <ernestperez at home.com>
To: "Multiple recipients of list" <web4lib at webjunction.org>
Sent: Thursday, September 28, 2000 12:11 AM
Subject: [WEB4LIB] "Library Computing" website


> Web4Lib subscribers,
>
> I invite you to visit and take a look at the developing Website for
"Library Computing" journal. You can find it via
<http://librarycomputing.cjb.net/>.
>
> As noted in an earlier message, we are interested in both popular style
and scholarly or juried contributions.
>
> We are developing topical pages on the topic of library and information
center data and information handling. We invite suggestions for added URL
links and for categories or areas. In the near future, we will be developing
more content and article text feature pages.
>
> I welcome your comments and suggestions.
>
> Cheers,
> -ernest perez
> ________________
> Ernest Perez, Ph.D.
> Editor, "Library Computing"
> 1119 Satara Ct. NW
> Salem OR 97304
> Web site: <http://librarycomputing.cjb.net>
> email: editor at librarycomputing.cjb.net
> 503/378-4243, ext 257  (workdays)
> 503/588-3650  (home office)
>
>