Gates pc's and CybraryN network installation

[Sandra Sanchez]

Troubleshooting help needed-   Windows NT / Gates/ Standalone computers

We recently installed CybraryN timeout/login software on our Bill and
Melinda Gates computers  and have experienced some problems with the network
setup.  I am hoping someone out there could suggest some possible
olutions  - CybraryN and Gates support were unable to help.

Problem:

After setting up CybraryN for a network* installation, we were able to
successfully use the CybraryN program only when logged in as an
ADMINISTRATOR.  When logged into the "ALL" profile on a Gates pc, the
CybraryN program was not allowed to access the files stored on the remote
server (access denied).

Note:  The remote folder had been shared - "everyone" allowed "Full
Control". The network drive was then mapped to the remote folder - reconnect
at logon was selected.

*Network installation of CybraryN consists of simply changing the default
directory location to a common shared drive on a network

_____________

I would truly appreciate any suggestion!  The problem seems to be file
"permissions," so if you've setup ANY type of software on a Gates PC that
requires remote file access, I'd love to hear from you.

I will post the solution directly to this list (and copy to Gates and
CybraryN technical support) once the problem is solved.



Sandra Sanchez
A.K. Smiley Public Library
Redlands, Ca. 92373
ssanchez at akspl.org