[WEB4LIB] netLibrary trial problems

[David (David King)]

We're doing the NetLibrary trial, too. I just tested it on both Netscape 4.7
and IE 5, and they both worked fine. Then, I tested it in Netscape with
cookies disabled, and it didn't work. That might be your problem.

-----Original Message-----
From: Linda Herman [mailto:lherman at medaille.edu]
Sent: Wednesday, March 29, 2000 3:06 PM
To: Multiple recipients of list
Subject: [WEB4LIB] netLibrary trial problems


Hi,
   Our library has been trying to participate in a free trial of
netLibrary. We have encountered problems with the screens freezing on
almost all of our computers when trying to view the pages of their
e-books. We are able to access the trial site okay, search the site and
select an e-book. The problem occurs when we try to open a page for
viewing. This hasn't occurred before with any other database or web
site.

We are using Netscape versions 4.51 or 4.7. Our computer technician
tried reinstalling the video cards, but this didn't solve the problem.
NetLibrary technical support suggested that we try to use MS Explorer,
instead of Netscape. 

Before downloading Explorer on all our computers, I thought I'd ask if
anyone else has experienced similar problems, and might be able to
suggest any other possible solutions.
Thanks,
Linda Herman
Technical Services Librarian
Medaille College Library
Buffalo, NY 
lherman at medaille.edu