[WEB4LIB] More information on "Talk to a Librarian"

[Lori Bell]

With quick click and Live Person (www.liveperson.com) there is no software
required on the browser's end.  The operator/librarian can be anywhere and
someone using the internet can be anywhere go to that site, pop a window
open if they need help.  If no one is on duty, they can leave an e-mail.

Lori Bell
Automation/Technology Department
Alliance Library System
845 Brenkman Drive
Pekin, IL 61554
phone:  (309)353-4110
fax:  (309)353-8281
lbell at darkstar.rsa.lib.il.us

On Wed, 29 Mar 2000, Drew, Bill wrote:

> I gotten several queries asking for more information on our "Talk to a
> Librarian" service.
>  
> To begin with, many are wondering how we can ask users to install software
> on their computers.  I did a survey of one of our larger laptop program
> classes.  Out of the 30 students laptop users sampled, 26 had AOL Instant
> Messenger already installed on their computers.
>  
> Staffing is not a real issue with this service.  It is staffed by whom ever
> happens to be on the reference desk.  All of the librarians really like it
> (5 full time and 2 part time).  When no one is at the desk (usually during
> college breaks) I run it from my laptop in my office.  We also use e-mail as
> a back up.
>  
> 
> -----
> Wilfred (Bill) Drew
> Associate Librarian, Systems and Reference
> SUNY Morrisville College Library
> drewwe at morrisville.edu
> Home: http://www.morrisville.edu/~drewwe
> <http://www.morrisville.edu/~drewwe> 
> Not Just Cows: http://www.morrisville.edu/~drewwe/njc/
> <http://www.morrisville.edu/~drewwe/njc/> 
> Library: http://www.morrisville.edu/library/
> <http://www.morrisville.edu/library/> 
> Have Laptop -- Will Travel.
> 
> 
> 
>