More information on "Talk to a Librarian"

[Drew, Bill]

I gotten several queries asking for more information on our "Talk to a
Librarian" service.
 
To begin with, many are wondering how we can ask users to install software
on their computers.  I did a survey of one of our larger laptop program
classes.  Out of the 30 students laptop users sampled, 26 had AOL Instant
Messenger already installed on their computers.
 
Staffing is not a real issue with this service.  It is staffed by whom ever
happens to be on the reference desk.  All of the librarians really like it
(5 full time and 2 part time).  When no one is at the desk (usually during
college breaks) I run it from my laptop in my office.  We also use e-mail as
a back up.
 

-----
Wilfred (Bill) Drew
Associate Librarian, Systems and Reference
SUNY Morrisville College Library
drewwe at morrisville.edu
Home: http://www.morrisville.edu/~drewwe
<http://www.morrisville.edu/~drewwe> 
Not Just Cows: http://www.morrisville.edu/~drewwe/njc/
<http://www.morrisville.edu/~drewwe/njc/> 
Library: http://www.morrisville.edu/library/
<http://www.morrisville.edu/library/> 
Have Laptop -- Will Travel.



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