[WEB4LIB] If you don't know the answer it is not a dumb question.

[Debra Lords]

A few years ago, a retired gentleman would come into our
library's student open access computer lab and work on one of the
PCs.  At the end of his daily session, he would shuffle up to the
assistance counter and ask, "can you please tell me how to print
from these machines?"  Every day of the week, without fail, this
process occurred.  I watched as our student workers were, for the
most part, very patient with his oft-repeated question.  Then,
after about 6 months, he shuffled up to the desk and proudly
declared the number of pages he had printed on his own without
having to ask for directions.  The grins around the lab that day,
sharing his joy in finally getting it down solid, were unending.

What is that worth?

Debbie

"Gary E. Masters" wrote:
> 
>         All of this discussion on what we should know and don't know, reminds me
> that most things are easy - after we understand them.  Until then, we often
> need to ask questions.  As a reference librarian who also supports
> computers, I have to work to answer questions without sounding like they
> are "dumb."  It is human nature to respond to the same question as if it
> were being asked by the same person again and again, but who just doesn't
> get it.  As far as work goes, I had rather get the "easy" questions.  I
> know that if I can answer them in a manner that does not condescend, I am
> still a professional librarian.
> 
> Regards,
> 
> Gary Masters
> Gary E. Masters
> Automated Services Librarian
> (956) 326-2137 (office)
> (956)326-2399
> (fax)

-- 

Debbie

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Debra Lords			Experience is what you
dlords at library.utah.edu		have just right after 
ACLIS Labs			you need it.
585-9810