icontact/WebLine

[Charles W. Bailey, Jr.]

After reading "It's Not Big Brother, It's Customer Service" in the
1/27/2000 issue of the New York Times, I wondered if any libraries were
using icontact (www.icontact.com) or WebLine (www.webline.com) to provide
interactive Web support.  If not, are there any other interactive messaging
tools in use to assist users?

Best Regards,
Charles

Charles W. Bailey, Jr., Assistant Dean for Systems,
University Libraries, University of Houston, Houston, TX
77204-2091.  E-mail: cbailey at uh.edu.  Voice: (713) 743-9804.
Fax: (713) 743-9811.

<URL:http://info.lib.uh.edu/cwb/bailey.htm>
<URL:http://info.lib.uh.edu/sepb/sepb.html>