Ask Jeeves and FAQs/digital reference desks

[Ian Winship]

A recent  article 

 BASCH,R High AJeevers: valet-added searching from Ask Jeeves
 Database 22 (3) July 1999, 28-34

notes that the Ask Jeeves software has been licenced for other applications,
eg by Dell for customer support at http://support.dell.com/askdudley

Is any library using it (or thinking about it) to provide FAQs or digital
reference services?

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Ian Winship
Information Services, University of Northumbria at Newcastle  
City Campus Library, Newcastle upon Tyne NE1 8ST, UK

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e-mail: ian.winship at unn.ac.uk                
phone:  0191 227 4150      fax: 0191 227 4563 
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