[WEB4LIB] HP LaserJet 6L problem

[Greg D. Schmitz]

Dondi,

We had the exact same problem at the Oshkosh Public Library.

The solution is to reinstall your HP 6L's using the PCL driver that is an
option in the installation software. The specific problem is that on some
PC's, the standard printer driver doesn't recognize the printers when
they're "asleep", and so, you get a backed up printer queue. (also, the
queue doesn't start back up when the printer comes out of sleep).

So, delete your current HP printer drivers and reinstall with the PCL.

This *should* do the trick.

Greg D. Schmitz
Reference Librarian
Oshkosh Public Library
Oshkosh, WI
schmitz at winnefox.org

Dondi Michael wrote:

> We have a chronic problem with several HP LaserJet 6L printers attached
> locally to our web-based opacs.  A print job goes to the print job box
> and shows the status of printing, but never prints.  I have reloaded
> drivers, disables all security on the systems, and looked for any
> possible reasons for the problem, but I can't figure it out.  Patrons
> are loosing hard work because the computer then needs rebooted to
> 'unstick' the printer queue.  Most times, the print job is then lost.
> Anyone else having this problem with the 6Ls?  Any remedies?
>
> Dondi Michael, Cleveland, Ohio

--
Greg D. Schmitz
Reference Librarian, Oshkosh Public Library
106 Washington Avenue, Oshkosh, WI 54901
Phone: (920) 236-5205 Fax: (920) 236-5227
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schmitz at winnefox.org
http://axp.winnefox.org/www/
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