patron technophobia/correction

[Kim Lord]

Hi again,  

Due to some messy cutting on my part I inadvertently left Robert Tiess's
name at the top of a snip.   Joe Schallan was responding to what  Robert
Tiess had written:

>This is a vast problem, and I wonder what steps other libraries, 
>as a whole, or librarians on their own are taking to reduce or 
>eliminate the technophobia some patrons experience.


Ummm, I was responded to Joe's response not to what Robert had written.
My posting was certainly not intended to offend anyone.  

My apologies for any misunderstanding....

Kim Lord