Helping public library patrons with telnet

[comrel at mail.orion.org]

> Have any of you developed a simple tutorial for these people, or links to
> them?  I have seen some that I find understandable, but imagine you have

We have a "Problems Connecting?" web page
(http://www.orion.org/library/sgcl/search/problems.htm) right under the
link to the catalog.  I'm not sure how easy it is to understand, but I
know that after it was put up, the e-mails asking for help greatly
diminished.