[WEB4LIB] FW: NEW LIBRARY SERVICE

[Carl Merat]

Could you share what software you are using for this service?

Wilfred Drew wrote:
> 
> I just sent this announcement out tour our faculty and staff.  Thought it
> might be of interest as an example of an innovative use of the web.
> 
> -----Original Message-----
> From: Wilfred Drew [mailto:drewwe at morrisville.edu]
> Sent: Thursday, August 27, 1998 4:59 PM
> To: user-l at morrisville.edu
> Subject: NEW LIBRARY SERVICE
> 
> "Talk" to a Librarian
> 
> "Talk" to a Librarian is a new service created by the library to allow
> people outside of the library to "talk" interactively online to a librarian.
> This is done by typing your comments or questions into a web based form. The
> librarian on duty at the reference desk in Morrisville receives the message
> and then responds.
> 
> Response time is faster than e-mail and does not require
> that the user's computer have any special software other than a World Wide
> Web browser such as Netscape or Internet Explorer. It may take a couple of
> minutes to receive a response depending on if the librarian is helping
> another patron or if he/she is a slow typist. If the librarian is not at the
> desk, the patron is then given the option of sending an e-mail message via
> another web form.
> 
> To use this service, go to the library page and click on "Talk to a
> Librarian".  It is also available in the menu at the bottom of every library
> page.
> 
> Uses for this service
> 
> * For Norwich campus students and faculty , allows them to reach a reference
> librarian when one isn't available at Norwich.
> * For Distance Learning Students, allows the remote student to get help
> without visiting the library and without making a long distance phone call.
> * For Morrisville campus, allows the student and faculty member to get
> assistance without going to the library.--
> Wilfred Drew (Call me "Bill"); Associate Librarian (Systems, Reference)
> President, SUNY Librarians Association (SUNYLA)
> SUNY College of Ag. & Tech.;   P.O. Box 902;  Morrisville, NY 13408-0902
> E-mail: drewwe at morrisville.edu powwow:drewwe at wedrew.lib.morrisville.edu
> Phone: (315)684-6055 or 684-6060 Fax: (315)684-6115
> Homepage: <http://www.morrisville.edu/~drewwe/>
> Not Just Cows: <http://www.morrisville.edu/~drewwe/njc/>
> LibraryLinks: <http://www.morrisville.edu/pages/library/>
> SUNYLA: <http://www.albany.edu/library/sunyla/>
> --