FW: NEW LIBRARY SERVICE

[Wilfred Drew]

I just sent this announcement out tour our faculty and staff.  Thought it
might be of interest as an example of an innovative use of the web.

-----Original Message-----
From: Wilfred Drew [mailto:drewwe at morrisville.edu]
Sent: Thursday, August 27, 1998 4:59 PM
To: user-l at morrisville.edu
Subject: NEW LIBRARY SERVICE



"Talk" to a Librarian

"Talk" to a Librarian is a new service created by the library to allow
people outside of the library to "talk" interactively online to a librarian.
This is done by typing your comments or questions into a web based form. The
librarian on duty at the reference desk in Morrisville receives the message
and then responds.

Response time is faster than e-mail and does not require
that the user's computer have any special software other than a World Wide
Web browser such as Netscape or Internet Explorer. It may take a couple of
minutes to receive a response depending on if the librarian is helping
another patron or if he/she is a slow typist. If the librarian is not at the
desk, the patron is then given the option of sending an e-mail message via
another web form.

To use this service, go to the library page and click on "Talk to a
Librarian".  It is also available in the menu at the bottom of every library
page.

Uses for this service

* For Norwich campus students and faculty , allows them to reach a reference
librarian when one isn't available at Norwich.
* For Distance Learning Students, allows the remote student to get help
without visiting the library and without making a long distance phone call.
* For Morrisville campus, allows the student and faculty member to get
assistance without going to the library.--
Wilfred Drew (Call me "Bill"); Associate Librarian (Systems, Reference)
President, SUNY Librarians Association (SUNYLA)
SUNY College of Ag. & Tech.;   P.O. Box 902;  Morrisville, NY 13408-0902
E-mail: drewwe at morrisville.edu powwow:drewwe at wedrew.lib.morrisville.edu
Phone: (315)684-6055 or 684-6060 Fax: (315)684-6115
Homepage: <http://www.morrisville.edu/~drewwe/>
Not Just Cows: <http://www.morrisville.edu/~drewwe/njc/>
LibraryLinks: <http://www.morrisville.edu/pages/library/>
SUNYLA: <http://www.albany.edu/library/sunyla/>
--