ALA: Managers in MARS; culture conflicts

[Jennifer Heise]

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Managers in MARS (Machine-Assisted Reference Services) Discussion Group
    The Ghost in the Machine: Dealing with Culture Conflicts

Sunday, 2/16/97, 4:30 - 5:30 pm
Loew's L'Enfant Plaza - Monet I, II

As information technology and reference services become more and more
interdependent, reference service managers have to deal with more and more
'culture conflicts'. Not only are there hereditary rivalries between
'teach them' and 'give them what they want', but it's librarians vs.
techies, touch vs. tech, computer nerds vs. librarians.
Cultural differences may affect every level of our services, from printing
citations right up to the organization of our workplace.

We will be discussing how reference professionals have worked with culture
differences, overcoming conflicts and making use of differences to provide
optimum reference services. Please come and share
your experiences with others!



Jennifer Heise,                             Net: jahb at lehigh.edu      |\
Senior Specialist, Web Management, LUIR     Phone:(610)758-3072       |/
Fairchild-Martindale #8A,  Lehigh University, Bethlehem, PA 18015     |\
My opinions are my own. No one else would HAVE them anyway.           |/

"If you've lived a bad life, they send you to Hell.  But if you've been truly
_wicked_, they give you a tour of Heaven first..." - Spider Robinson,
_Callahan's Lady_