Computer Support Staff in Public LIbraries

[Bruce Heimburger]

The Automation Department of the Richland County Public Library has a
staff of 5 FTE.  Two staff have primary responsibility for the operation
of our Dynix system, including software troubleshooting and custom
reports.  The other three staff deal primarily with hardware problems,
PC setups, CD ROMs, etc.  One employee in this group is knowledgeable
about networks, Unix, and other technical matters.  

Having said all of this, we all still do a little of everything around
here depending on who gets the call!


jfrasier at jefferson.lib.co.us wrote:
> 
> I am the Microcomputer Manager for a large county library system.  We
> recently changed to Innopac for our library software and use PCs, not
> dumb terminals for access.  We also have a number a CD ROM workstations,
> public rental computers for patrons, staff computers, etc.
> 
> We are looking at staffing needs and am wondering what other large public
> libraries are doing.  Specifically do you have a person on staff who
> performs primarily system analysis-type support, or software support?  We
> have thought it might be a good idea to have someone on the staff whose
> primary responsibility would be assisting the library staff to utilize
> technolgy better by setting up applications, training, analyzing needs
> and providing assistance.
> 
> We also have a few staff persons who do primarily hardware and software
> installationgs, troubleshooting and support.
> 
> Any information about this would be helpful to me.
> 
> ____________________________________________________________________
> Jane Frasier                                        jfrasier at csn.net
> Microcomputer Manager                           phone (303) 275-2241
> Jefferson County Public Library                   fax (303) 275-2247
> 10500 West 38th Avenue                                           * *
> Wheat Ridge, CO  80033                                            *

==========
Bruce Heimburger, Technologies Administrator
Richland Co. Public Library			phone 803-929-3406
Columbia, SC 29201-3101				fax   803-929-3439