Computer Support Staff in Public LIbraries

[jfrasier at jefferson.lib.co.us]

I am the Microcomputer Manager for a large county library system.  We 
recently changed to Innopac for our library software and use PCs, not 
dumb terminals for access.  We also have a number a CD ROM workstations, 
public rental computers for patrons, staff computers, etc. 

We are looking at staffing needs and am wondering what other large public 
libraries are doing.  Specifically do you have a person on staff who 
performs primarily system analysis-type support, or software support?  We 
have thought it might be a good idea to have someone on the staff whose 
primary responsibility would be assisting the library staff to utilize 
technolgy better by setting up applications, training, analyzing needs 
and providing assistance.  

We also have a few staff persons who do primarily hardware and software 
installationgs, troubleshooting and support.

Any information about this would be helpful to me.

____________________________________________________________________
Jane Frasier                                        jfrasier at csn.net 
Microcomputer Manager                           phone (303) 275-2241
Jefferson County Public Library                   fax (303) 275-2247 
10500 West 38th Avenue                                           * * 
Wheat Ridge, CO  80033                                            *