[Web4lib] IM reference time and trouble?

[Leo Robert Klein]

James Capobianco wrote:
> Dan,
> 
> You wrote:
> "I'm still wondering if anyone has really found IM reference to be worth
> the time and trouble.  If so, what has proven it to you?"
> 
> I've definitely found it worthwhile. It's not really all that much
> trouble, and it's an easy way to connect with patrons and provide quick
> reference help. If anything, since I've had experience with both, I've
> found much more trouble with Virtual Reference systems that require some
> other, unknown software to use. They were a headache to set up, cost
> money, and had technical problems.
> 

Is this something we should (still) be discussing based on opinion? 
Doesn't anyone have stats?

LEO

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