Web-based reference chat clients

[Ian Chan]

Hi, we use Kayako for our main research help desk chat queue. Separately, each instruction/reference librarian has a widget through Libraryh3lp. To interact with the incoming chats from both of those services, they use either Pidgin (Windows) or Adium (OSX) as the local client. We are planning to test Kayako’s own desktop client for interacting with chats received from that service. Their app is available for both Windows and OSX. It offers the advantage of seeing what page users are on and the option to push a proactive chat box to the user. The interface is quite nice, as well.



Ian Chan
Systems Coordinator
University Library
California State University San Marcos
ichan at csusm.edu<mailto:ichan at csusm.edu> | 760-750-4385<tel:7607504385> | biblio.csusm.edu<http://biblio.csusm.edu/> | Skype: ian.t.chan<callto:ian.t.chan>




From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Laura Robbins
Sent: Friday, April 22, 2016 8:34 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: Re: [WEB4LIB] Web-based reference chat clients

A chat client we have used successfully is Pidgin.

Laura Pope Robbins
Professor/Reference Librarian
Dowling College


On Apr 22, 2016, at 11:31 AM, "Langlois, Rachel" <rlanglois at nhcgov.com<mailto:rlanglois at nhcgov.com>> wrote:
LibAnswers & LibChat and we love it!

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Hicks, Kerri
Sent: Friday, April 22, 2016 11:07 AM
To: WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>
Subject: [WEB4LIB] Web-based reference chat clients

Hi all,
I know that many of us use LibraryH3lp for our web-based reference/information chat service...but there are some others we've seen, including:

RefChatter
Mosio
Live!Zilla
Trillian

Is your library using a chat client not on this list? Do you like it?

Thanks for any thoughts you might have.

--Kerri
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