How do you track research requests?

[David Holt]

Use Libstats.  It's free and works fairly well for this.

https://code.google.com/p/libstats/

If you don't want to set up this software yourself (it requires some
technical background) there is a hosted service:

https://gimlet.us/

David

*David Holt, MLIS, JD*
Research and Emerging Technologies Librarian
 Heafey Law Library
phone | 408.554.5195
email | dholt at scu.edu
web | http://law.scu.edu/library

On Fri, Jun 5, 2015 at 2:49 PM, Zoe Friedlander <zfriedlander at oscars.org>
wrote:

>  My company’s (special) libra*r*y, which serves both Academy staff and
> external patrons, keeps track of research requests in a variety of
> different ways, but would like to consolidate on a single way. Research
> requests come in through one of these methods: an e-reference form (for
> external patrons); a staff-only form; by phone; by email; or in-person
> (walk up to the reference desk). For the requests that are
> non-form-originated, staff receiving the requests manage them either in
> email or in another method of their own devising.
>
>
>
> I am considering using Google forms to capture the requests, and I would
> create one interface for patron requests, a second one for staff requests,
> and possibly a third one for staff who are handling the requests; all
> request and resolution data would go to the same place.
>
>
>
> Before I do that, I would like to hear what methods or systems are in use
> at other special libraries, or any libraries with similar requirements.
>
>
>
> Thanks in advance for your suggestions and apologies for cross-posting.
>
>
>
> [image: Δ] <http://www.oscars.org/>
>
> Zoe Friedlander
> Head of Library Systems
>
> Academy of Motion Picture Arts and Sciences
> Information Technology
> 333 S. La Cienega Boulevard • Beverly Hills, CA 90211
>
> 310.247.3000 x2239 • zfriedlander at oscars.org
>
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