Virtual Reference Services

[Lindsey Bray (LIB)]

Hi everyone,

We're looking at overhauling how we organize our virtual reference service.
Currently, we use LibAnswers and have a small team of librarians answering
the questions. If you currently use a virtual reference service, could you
answer the following questions?

What service do you use and why?

Is your service asynchronous (delayed response) or synchronous (chat)?

How do you monitor answer quality?

How do you schedule staff time on the virtual reference service?

How many staff do you have answering questions?

Thanks!
Lindsey



Lindsey Bray  |  Digital Services Specialist

W. Dale Clark
*Main Library *215 S. 15th St.  |  Omaha, NE 68102
lbray at omahalibrary.org  |  402.444.4843
omahalibrary.org

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2014-01-30
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