Email 2 Step Authentication - No Mobile Phone Issue

[Pruntel,Alison]

See below...

Alison Pruntel
Electronic Resources Librarian
Fauquier County Public Library
11 Winchester Street
Warrenton, VA 20186
540-422-8515
Like Us on Facebook - http://www.facebook.com/fauquierlibrary






From: Elaine Anderson [mailto:eanderson at PELHAMLIBRARY.ON.CA]
Sent: Friday, April 25, 2014 12:59 PM
Subject: Re: Email 2 Step Authentication - No Mobile Phone Issue

We have had a patron with the same problem but at some point Outlook/Hotmail allowed us to put in an alternate email address instead which he already had set up. A verification code was supposedly sent to one of those addresses. When it didn't come into his Gmail account, we sent another request to his Yahoo account. He got into Outlook with the access code. However, I think when he tried to log into Outlook again, he was asked for a cell number. I wasn't in front of the computer when he was trying this, so I'm not sure exactly what happened but he couldn't access his account.[Pruntel,Alison]  Hotmail/Outlook has just been a pain for quite some time (rebranding, etc.).

Does Gmail require a cell phone number for all new accounts?[Pruntel,Alison]  They ask for it, and I assumed it was required, but I left blank and I was able to create an account this morning.

If anyone has a solution, I'd be interested in hearing what people have done to work around the problem.[Pruntel,Alison]  We are creating a matrix of options for reference staff to have on hand. I will pass along when completed.

Thanks,
Elaine

Elaine Anderson
Public Services Coordinator
Pelham Public Library
43 Pelham Town Square
Box 830
Fonthill, ON  L0S 1E0
905.892.6443
http://www.pelhamlibrary.on.ca<http://www.pelhamlibrary.on.ca/>
http://www.pelhamlibrary.blogspot.com<http://www.pelhamlibrary.blogspot.com/>

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Pruntel,Alison
Sent: Friday, April 25, 2014 11:46 AM
To: WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>
Subject: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue

Hi all,

How are you dealing with library patrons who are being required to enter a mobile number to receive text notifications (receive security code) for authenticating their email account? I thought there were still a few free webmail apps out there that didn't require a mobile phone/text option for a security code, but did not have luck helping elderly gentleman yesterday (his Hotmail/Outlook account now requires a mobile; he doesn't have one and using his land line did not work). When I tried to help him create a new account on Yahoo, Aol, etc., they now all ask for a cell phone number when you sign up. The only one that didn't was mail.com, but when we tried to create a new account for him on that service, it kept giving the message to try again later.

Thanks in advance for any advice/tips...

Alison Pruntel
Electronic Resources Librarian
Fauquier County Public Library
11 Winchester Street
Warrenton, VA 20186
540-422-8515
Like Us on Facebook - http://www.facebook.com/fauquierlibrary






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