Email 2 Step Authentication - No Mobile Phone Issue

[Elaine Anderson]

We have had a patron with the same problem but at some point Outlook/Hotmail
allowed us to put in an alternate email address instead which he already had
set up. A verification code was supposedly sent to one of those addresses.
When it didn't come into his Gmail account, we sent another request to his
Yahoo account. He got into Outlook with the access code. However, I think
when he tried to log into Outlook again, he was asked for a cell number. I
wasn't in front of the computer when he was trying this, so I'm not sure
exactly what happened but he couldn't access his account.

 

Does Gmail require a cell phone number for all new accounts?

 

If anyone has a solution, I'd be interested in hearing what people have done
to work around the problem.

 

Thanks,

Elaine 

 

Elaine Anderson

Public Services Coordinator

Pelham Public Library

43 Pelham Town Square

Box 830

Fonthill, ON  L0S 1E0

905.892.6443

 <http://www.pelhamlibrary.on.ca/> http://www.pelhamlibrary.on.ca

 <http://www.pelhamlibrary.blogspot.com/>
http://www.pelhamlibrary.blogspot.com

 

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On
Behalf Of Pruntel,Alison
Sent: Friday, April 25, 2014 11:46 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue

 

Hi all,

 

How are you dealing with library patrons who are being required to enter a
mobile number to receive text notifications (receive security code) for
authenticating their email account? I thought there were still a few free
webmail apps out there that didn't require a mobile phone/text option for a
security code, but did not have luck helping elderly gentleman yesterday
(his Hotmail/Outlook account now requires a mobile; he doesn't have one and
using his land line did not work). When I tried to help him create a new
account on Yahoo, Aol, etc., they now all ask for a cell phone number when
you sign up. The only one that didn't was mail.com, but when we tried to
create a new account for him on that service, it kept giving the message to
try again later. 

 

Thanks in advance for any advice/tips.

 

Alison Pruntel 
Electronic Resources Librarian 
Fauquier County Public Library 
11 Winchester Street 
Warrenton, VA 20186 
540-422-8515 

Like Us on Facebook - http://www.facebook.com/fauquierlibrary

 

 

 

 



__________ Information from ESET Smart Security, version of virus signature
database 9722 (20140425) __________

The message was checked by ESET Smart Security.

http://www.eset.com

============================ 

To unsubscribe: http://bit.ly/web4lib 

Web4Lib Web Site: http://web4lib.org/ 

2014-04-25 


============================

To unsubscribe: http://bit.ly/web4lib

Web4Lib Web Site: http://web4lib.org/

2014-04-25
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listserv.nd.edu/pipermail/web4lib/attachments/20140425/2b908204/attachment.htm>