Evanced Hosting

Wed Nov 28 00:22:24 EST 2012

The answer is that it is hard to find numbers that tell the whole
story. About 18 years of dealing with putting servers and services on
the internet have taught me that there are many points of failure, and
different points trigger different statistics. Odds are that the AWS
problem you referenced was not a server problem, like a data-center
wide power failure, although they have had at least one of those in
the last few years. The worst issues are often routing issues, which
can take an entire center offline, or make it unavailable in some
areas or through some providers. There are also occasional oddballs,
like ditch diggers severing a dozen fiber optic trunk lines.

Almost all commodity hosts are located in in larger data centers, and
are subject to whatever befalls them. Dreamhost, for example, is not
only in the same building as my center, they are with the same
colocation provider. Of course, the big providers like Amazon and
Rackspace have their own data centers, but they don't have immunity
from disasters natural or human, either.

Cary

On Tue, Nov 27, 2012 at 7:08 PM, Stacy Pober <stacy.pober at manhattan.edu> wrote:
> Point taken. Anecdotal information is not the best metric.
>
> At least one of the sites offering comparison of cloud service provider
> reliability shows 100% uptime for Amazon during a period when there was a
> prolonged outage that brought down many customers. I'm not sure how they
> calculated that uptime percentage.
>
> Where do you find accurate, independent statistics to compare hosting
> reliability?
>
> On Tue, Nov 27, 2012 at 7:00 PM, Cary Gordon <listuser at chillco.com> wrote:
>>
>> Your anecdotes don't add up to an argument against Amazon. Your vendor
>> may use Amazon for some or all of their Infrastructure, but it does
>> not mean that they are using them effective or correctly.
>>
>> Nor is Googling 'Amazon outage' provide a valid measure of their
>> reliability, any more than Googling 'Does God exist' proves the
>> existence (or not) of a deity.
>>
>> Cary
>>
>> On Tue, Nov 27, 2012 at 2:12 PM, Stacy Pober <stacy.pober at manhattan.edu>
>> wrote:
>> >> We agree that hosting has been unreliable and we are in the process of
>> >> migrating all customers to Amazon servers which are far more stable.
>> >
>> > Evanced's hosting is less reliable than Amazon's?  That's a scary
>> > thought.
>> >
>> > Our OPAC vendor uses Amazon hosting and we've had outages and periods
>> > with
>> > slow response time.  Google 'Amazon outage' or 'Amazon cloud problems'
>> > for a
>> > peek at the issues they've had in the past.
>> >
>> > We use UReserve for our room reservations. It's a one-time purchase
>> > that's
>> > very inexpensive and it's hosted on a Linux server.  It may not have all
>> > the
>> > bells and whistles that you want, but it's very inexpensive and it's as
>> > reliable as the server you have it on.  FMI:
>> > http://www.uburst.com/uReserve/
>> >
>> > We run our own server, but if you're looking for hosting, I'd like to
>> > put in
>> > a good word for Pair.com, which I've used for other ventures outside the
>> > library.  They are very reliable and their tech support and customer
>> > service
>> > is outstanding.
>> >
>> > --
>> > Stacy Pober
>> > Information Alchemist
>> > Manhattan College Library
>> > Riverdale, NY 10471
>> > stacy.pober at manhattan.edu
>> >
>> > On Tue, Nov 27, 2012 at 4:13 PM, Christine Ayar Illichmann
>> > <cayar at evancedsolutions.com> wrote:
>> >>
>> >> Hi Inge and Web4Lib Members –
>> >>
>> >> Our current pricing for hosting is based on service population.  The
>> >> per
>> >> module price per year for a library community the size of Porter County
>> >> (about 128,000) would be $300.  So, for the three modules you
>> >> mentioned, the
>> >> total price per year would be $900 in hosting fees.  For dynamic
>> >> database
>> >> hosting, this is quite competitive.  We agree that hosting has been
>> >> unreliable and we are in the process of migrating all customers to
>> >> Amazon
>> >> servers which are far more stable.  That migration will be completed by
>> >> March.  We are setting up a world class system with multiple levels of
>> >> failover protection and we expect 99.999% uptime once everyone is
>> >> there.
>> >>
>> >>
>> >>
>> >> I just wanted to provide clarification about our pricing and our
>> >> hosting
>> >> goals as I know it impacts many members of the Web4Lib community.
>> >>
>> >>
>> >>
>> >> Please don’t hesitate to contact me with questions.
>> >>
>> >>
>> >>
>> >> With Thanks,
>> >>
>> >> Christine
>> >>
>> >>
>> >>
>> >> Christine Ayar Illichmann, MLIS
>> >> Marketing Coordinator
>> >> Evanced Solutions
>> >> ____________________________________
>> >>
>> >> Phone: 317.275.2711
>> >> Support: 888.519.5770
>> >>
>> >> Email: cayar at evancedsolutions.com
>> >>
>> >> Website: www.evancedsolutions.com
>> >> Blog  |  Facebook  |  Twitter
>> >>
>> >>
>> >>
>> >> Looking for program ideas?
>> >> Sign up for Program Pages, our free newsletter!
>> >>
>> >>
>> >>
>> >> ============================
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>> >>
>> >> 2012-11-27
>> >
>> >
>> >
>> >
>> > ============================
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>> >
>> > 2012-11-27
>>
>>
>>
>> --
>> Cary Gordon
>> The Cherry Hill Company
>> http://chillco.com
>>
>>
>>
>
>
>
>>
>>
>> --
>> Stacy Pober
>> Information Alchemist
>> Manhattan College Library
>> Riverdale, NY 10471
>> stacy.pober at manhattan.edu
>
>
> ============================
>
> To unsubscribe: http://bit.ly/web4lib
>
> Web4Lib Web Site: http://web4lib.org/
>
> 2012-11-27

-- 
Cary Gordon
The Cherry Hill Company
http://chillco.com

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2012-11-28