library 404 pages

Thu Nov 8 18:52:08 EST 2012

All our pages link to a problem reporting form (collects page url, referrer URL etc automatically) that gives the reporter the option of being contacted when the fix has been done.

The 404 http://www-public.jcu.edu.au/libcomp/eadfdfa also links to that form. Humour is not an option. ;-)

I'd say just over half want to be notified when something is fixed.

Alan Cockerill
Library Technologies Coordinator
Library & Information Services
James Cook University PO Box 6811 CAIRNS QLD 4870 AUSTRALIA
P:(07) 4042 1737 I:+61 7 4042 1737 F: (07) 4042 1026
E: Alan.Cockerill at jcu.edu.au<mailto:Alan.Cockerill at jcu.edu.au>
www.jcu.edu.au
Location: B1 Level 0
CRICOS Provider Code: 00117J (QLD)

Skype: alan.cockerill.jcu
Web: http://www-public.jcu.edu.au/libcomp/library/contacts/staff/JCUPRD_017401
Blog: http://jculibrarytechnology.blogspot.com/
Tweet: http://twitter.com/cockerilla

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From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Anne Slaughter
Sent: Friday, 9 November 2012 9:40 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: Re: [WEB4LIB] library 404 pages

Right, and I'm not in love with the idea of giving the users a task to make up for our mistake, but we find across service points that our community is tech-savvy and likes opportunities for feedback, so we figured it was worth a try here. Fortunately we're not counting on it as our only method of finding urls in need of redirection.

Anne

Anne Slaughter, Virtual Services Manager
Oak Park Public Library   |   834 Lake Street   |  Oak Park, IL 60301
aslaughter at oppl.org<mailto:aslaughter at oppl.org>   |   p 708.452.3454   |   f 708.697.6917
oppl.org<http://oppl.org/>   |   Facebook<https://www.facebook.com/oakparkpubliclibrary>   |   Twitter<http://twitter.com/oakparklibrary>   |  App<http://oppl.boopsie.com/>

On Thu, Nov 8, 2012 at 5:07 PM, Nina Mchale <milehighbrarian at gmail.com<mailto:milehighbrarian at gmail.com>> wrote:
Thanks, everyone, for these great responses!

Claire, +1 Tumbeasts! Love it.

Bob, totally agree that it's not up to our users to understand what's going on. Often, library staff don't even understand what happens well enough to report it other than, "There's a broken link..." And--your point, I think--we shouldn't be relying on user input for what's a simple maintenance task. I was just wondering if the Oak Park folks found that the method (feedback form) they post for reporting on their 404 was successful.

Nina

On Thu, Nov 8, 2012 at 3:49 PM, Cary Gordon <listuser at chillco.com<mailto:listuser at chillco.com>> wrote:
Techie humor is a direct descendent / ancestor of Vogon poetry.

Cary

On Thu, Nov 8, 2012 at 12:36 PM, Nina Mchale <milehighbrarian at gmail.com<mailto:milehighbrarian at gmail.com>> wrote:
LOL, I put, "You broke it!" on our intranet site's 404 page at my last job, and the techie humor was NOT appreciated. :D No one seemed to get past that line to see the following one, which read, "Just kidding! This is what really happened..."

Nina

On Thu, Nov 8, 2012 at 1:31 PM, wylie ackerman <wyliea at dpls.lib.or.us<mailto:wyliea at dpls.lib.or.us>> wrote:
Not specific to libraries, but last year Slashdot had a story on creative 404 pages:  http://idle.slashdot.org/story/11/06/28/1558220/30-creative-404-error-pages.  I kind of like Blizzard's -http://us.blizzard.com/foo

Wylie Ackerman
eServices Manager
Deschutes Public Library
(541) 312-1042<tel:%28541%29%20312-1042>
http://www.deschuteslibrary.org<http://www.deschuteslibrary.org/>

Error! Filename not specified.
Know More.

From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>] On Behalf Of Nina Mchale
Sent: Thursday, November 08, 2012 11:36 AM
To: WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>
Subject: Re: [WEB4LIB] library 404 pages

Here's a funny one from UVA:

http://www.lib.virginia.edu/libraries/

Nina
On Thu, Nov 8, 2012 at 12:22 PM, Roy Tennant <roytennant at gmail.com<mailto:roytennant at gmail.com>> wrote:
I'm still rather proud of this 404 page I created for the Digital Library SunSITE at UC Berkeley back in the 1990s:

<http://sunsite.berkeley.edu/404>

Roy

On Thu, Nov 8, 2012 at 11:03 AM, Nina Mchale <milehighbrarian at gmail.com<mailto:milehighbrarian at gmail.com>> wrote:
Hey, all,

What's on your 404 page for your library's site?

I'm shooting for lighthearted, even funny, but most importantly helpful--i.e., including options to get help from librarians and staff.

TIA,

Nina

Nina McHale, MA/MSLS
ninermac.net<http://ninermac.net>
Facebook & Twitter: @ninermac
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