Virtual Reference

[Harris, Jennifer]

Hello,

We are currently using Meebo to provide our users with chat reference. However, we've noticed some buggy behavior with Meebo and we'd like to consider getting (or buying) a better option for providing virtual reference.

Would anyone be willing to share what they use to provide virtual reference? Does anyone have suggestions for virtual reference options besides Meebo? What about video? Does anyone have virtual reference with live video as well and what are you using?

Thanks,
Jennifer

Jennifer Harris
Systems and Teaching Librarian
Mercyhurst University
Hammermill Library
501 E. 38th Street
Erie, PA 16546
814-824-3305

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2012-03-22