Ebook vendor/Overdrive technical issues mailing list

[Louise Alcorn]

We have a list(s) for our OverDrive consortia, but I don't know if there's a national one.  I find so many solutions posted from libraries online already for technical support, but other issues...that would be interesting.  And like Thomas, I'd be interested in talking about other vendors' offerings, as well.


Louise E. Alcorn
Reference Technology Librarian
West Des Moines Public Library
4000 Mills Civic Pkwy
West Des Moines IA 50265
(515) 222-3573      louise.alcorn at wdm.iowa.gov<mailto:louise.alcorn at wdm.iowa.gov>
(note new email domain as of July, 2011)
http://www.wdmlibrary.org<http://www.wdmlibrary.org/>



From: Web technologies in libraries [mailto:WEB4LIB at LISTSERV.ND.EDU] On Behalf Of Thomas Edelblute
Sent: Wednesday, April 18, 2012 9:52 AM
To: WEB4LIB at LISTSERV.ND.EDU
Subject: Re: [WEB4LIB] Ebook vendor/Overdrive technical issues mailing list

I would be interested in all ebook product including any issues with One Click Digital and 3M Library Cloud.


Sent from my Samsung Epic(tm) 4G Touch


-------- Original message --------
Subject: [WEB4LIB] Ebook vendor/Overdrive technical issues mailing list
From: "Sutherland, Paul" <Paul.Sutherland at CCC.GOVT.NZ<mailto:Paul.Sutherland at CCC.GOVT.NZ>>
To: "WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>" <WEB4LIB at LISTSERV.ND.EDU<mailto:WEB4LIB at LISTSERV.ND.EDU>>
CC:

Hi

I am wondering is there an email list / discussion list / etc place to
discuss technical issues relating to eBooks vendors such as Overdrive.

Actually just Overdrive.

Although I am interested in the various policies and politics of the
eBook market and libraries,  and all the things we are worried about - I
am not looking for such a space. I am ambivalent to the vendor other
than I want it to work because we are paying.

BUT  - I want a place where I can ask question and share issues - and
find solutions to help our customers with a (we have purchased it and we
want to make it work) product (Overdrive).

Most of our issues are to do with eBooks - but audio books still cause
us occasional grief.

And maybe even a place to help lobby Overdrive that some of their
technical answers are not acceptable to close a helpdesk call - because
the issue is not resolved.

(I can post a couple of examples of these if anyone is interested...)

Over the last year Overdrive have greatly ramped up their public facing
help pages but there are still gaps (stuff they may not want to own up
to maybe)

We have built up an internal solutions  wiki - and are thinking how to
review - and neutralize some of our comments so we can publicly share
our solutions as other libraries have. So we and our customers can use
Google to help find similar cases/solutions

I have in the last couple of years seen some overdrive technical issues
so is this list the place? (I think probably not,,,)

thanks

Cheers

Paul

P.s. in NZ Kindle is not (yet) supported by Amazon/Overdrive so we
probably don't have half the problems US librarians may... but we do
have lots of devices not sold in US that Overdrive are unsure if they
support (because they are not sold in the US Market so they cannot test)
even though Overdrive is a global company!


Paul Sutherland
Christchurch City Libraries
Christchurch
New Zealand

christchurchcitylibraries.com

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