[Web4lib] web user personas in public libraries

[Chris Evjy]

Inspired <http://crln.acrl.org/content/72/3/132.full> by the folks at NC
State, I'm forming archetypal website user personas to inform a redesign
project for our public library system.

Has anyone in public libraryland done this?  I'm looking for models.

Thanks,
Chris
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Christopher Evjy
Web Manager
Jefferson County Public Library