[Web4lib] ALA Annual 2011 - RUSA MARS - Hot Topics!

[kcordes at nypl.org]

The RUSA MARS Hot Topics in Electronic Reference Discussion Group would
like to invite you to learn more about:

How are we measuring up? Using new technologies to schedule, standardize,
and assess reference services.

Please join us on Saturday, June 25th, 2011 from 10:30am – 12:00pm at the
Doubletree Hotel, Madewood A room during the 2011 ALA Annual conference in
New Orleans, LA to hear presentations from the following panelists:

   ·  Joyce Chapman, North Carolina State University Libraries -
      Introducing Suma:
      An open source tool to aid staff in assessment of reference services
   ·  Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence -
      Informed desk staffing through quantified reference statistics
   ·  Ken Simon, Loyola Marymount University – Keeping a Gimlet Eye on
      Reference Data

Each speaker or group will provide theoretical and practical insight
regarding a variety of inventive, original, or efficient ways to study and
accommodate changes in user preferences, locations, and modes of
communication when seeking reference and research services.

Hope to see you there!