[Web4lib] Service Design for Libraries

Dan Brickley danbri at danbri.org
Tue Mar 23 11:11:18 EDT 2010

On Tue, Mar 23, 2010 at 3:47 PM, Peter Morville
<morville at semanticstudios.com> wrote:
> I'm working on an article that will, in part, explore the challenges of service design [1] for libraries, with particular emphasis on opportunities to create multi-channel, cross-platform, trans-media experiences.
> For instance, at the Ann Arbor District Library, people can "request this item" from their catalog search results (Digital/Web). When their book is available, they receive a notification (Digital/Email). They can then collect the book at their branch library (Physical/Library). This is a very simple but useful multi-channel service. Clearly, there will be opportunities for innovation as mobile devices (e.g., iPhone, Droid, iPad) become more powerful and prevalent.
> Are there folks in the library world writing about this topic? Any good articles or presentations (or places to look)? Thanks!

On the cross-platform angle, re 'place to look' you might also ask
around in the Code4lib community (see http://code4lib.org/ and mailing
list at http://dewey.library.nd.edu/mailing-lists/code4lib/ or IRC
#code4lib on irc.freenode.net). You'll find a lot of developer / API /
data format library folk there...



>        [1] http://www.slideshare.net/IAfromBrussels/service-design-by-c-rowland

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