[Web4lib] Academic libs - allowing anonymous comments on your site?

William Denton wtd at pobox.com
Tue Mar 9 09:44:48 EST 2010

On 4 March 2010, Melissa Belvadi wrote:

> But my concerns may be unfounded, so I'd like to hear any experiences,
> positive or negative, that other academic libraries may have had doing
> this.
> Do any of you have anything like this on your sites now? Did you try it
> and later remove the feature?

At York U (http://www.library.yorku.ca/) we put the UserVoice feedback tab 
on the side of all our pages.  Anonymous comments and suggestions are 
allowed, and after about six months there hasn't been a hint of any 
problems.  Not many people use it, but those that do say relevant stuff. 
(I assume UserVoice is doing some antispam work I don't see, too.)

Aside from spam, I think the main problem libraries will have is people 
saying nothing, not people saying rude things.

William Denton, Toronto : miskatonic.org www.frbr.org openfrbr.org

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