[Web4lib] question on jsf

[Mutch, Andrew]

I've run into this a few times and in each case, it's actually an issue
with Adobe Acrobat Reader. If I recall correctly, the online application
expects Reader to be integrated with the browser. If you have changed
the settings in Reader to force PDF documents to open in a separate
Reader window, you get the red "X" in the browser. This has mostly
happened with documents related to financial institutions and tax forms
(W-2s). I created a help page for staff explaining how to toggle the
browser integration in Reader so that they can fix this problem.
Generally, we force PDFs to open in Reader as opening in the browser
caused problems with Public Web Browser, which we use instead of IE on
our public computers. Here are the instructions to do that. 

1) Open Adobe Reader 9
2) Select Edit - Preferences
3) Select Internet
4) If the box labeled "Display PDF in browser" is unchecked, select it.
Click on OK to save the change.
5) Close Adobe Reader 9 and reload the page in the browser. The PDF will
now appear in the browser window.

Note: Please reset Adobe Reader 9 back to the original setting when the
patron has completed their work or at your earliest convenience.

Good luck!

Andrew Mutch
Library Systems Technician
Waterford Township Public Library
Waterford, MI



-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of Thomas Edelblute
Sent: Friday, January 22, 2010 7:12 PM
To: Web4Lib (web4lib at webjunction.org)
Subject: [Web4lib] question on jsf

Earlier today, a patron came into the public library and was trying to
get a bank statement off one of our Internet computers.  However,
nothing was coming up, a red X appearing in place of the document.  I
noticed that there was a .jsf at the end of the URL which I had never
seen before.  I told the librarian I would have to do some research and
get back to her as I did not know what I was looking at.

I came across this entry http://en.wikipedia.org/wiki/JavaServer_Faces
and was about to decide that the problem was not on my end.  But Java is
a funny thing to work with, and I am wondering if there is a Java update
that needs to be downloaded to the client PC to make it work.

Any opinions out there?  And if I do need to download something, how do
I test it to make sure it is working?

Thomas Edelblute
Public Access Systems Coordinator
Anaheim Public Library

First determine what you want to achieve, then obtain the best
technology to attain that goal.



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