[Web4lib] IT wants to block Hotmail

[R. Wood]

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Baldwin, Susan stated:
> Hi,
> 
> Our city IT dept recently received a letter from our ISP stating that
> we are in violation of our terms of service due to someone sending
> inappropriate/threatening email from our domain. 

Check/verify the terms of service.

> Apparently the e-mail was sent from a hotmail account, so the city
> wants to block access to hotmail, across the city. 

The email service used is irrelevant to the ISP's complaint. What is
important is not the email service used by the user, but rather the
user's email/online behaviour itself.  Moreover it is idiotic to respond
to a complaint about one user's behaviour by applying a blanket
punishment to the rest of that email service's compliant users.

> This would severely affect our patrons, as many of them use hotmail.
> In addition, they are also now thinking of blocking web-based e-mail
> access on all city computers, although we are not sure if this would
> include our public computers.

Brillant, except that webmail is a growing, not a shrinking, trend :p

[snip]
> Thanks in advance.
> Sue

Good luck, it looks like you may need it =)

My $0.02,
Raymond
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