[Web4lib] Ubiquitous Service Design

[Peter Morville]

I didn't get very far with my question about multi-channel service design for libraries [1] which I asked here and on code4lib. I'm guessing that means that librarians aren't framing these challenges as "service design." Either way, I hope you'll find this article interesting and relevant...

	http://semanticstudios.com/publications/semantics/000633.php

...and, I'd love to hear your feedback and suggestions. Thanks!

	[1] http://lists.webjunction.org/wjlists/web4lib/2010-March/051336.html

Peter Morville
President, Semantic Studios
http://semanticstudios.com/
http://findability.org/