[Web4lib] RE: Problems printing with Adobe Reader 9.1

[Thomas Edelblute]

I would like to find something where we did not have to go to the "Advanced" button at all. And we have to train our public to do this, which makes it a greater nuisance.  I think Adobe should find a better fix for the problem they created.

Thomas Edelblute
Public Access Systems Coordinator
Anaheim Public Library

-----Original Message-----
From: Jonathan Bloy [mailto:JBloy at edgewood.edu]
Sent: Wednesday, April 08, 2009 12:21 PM
To: Thomas Edelblute; Web4Lib (web4lib at webjunction.org)
Subject: RE: Problems printing with Adobe Reader 9.1

On April 08, 2009 12:27 PM, Thomas Edelblute wrote:
> After upgrading to 9.1, it was discovered that people could only print the first
> page of their article on our Kyocera printers.  An investigation shows that this issue
> also effects Cannon and Brother printers, but not HP or Minolta.

We had this same problem on some Cannon printers after a recent Adobe Acrobat upgrade.  Our I.T. folks were able to give us a fix for the problem, and it may work for you too.

>From the print dialog box, click on the "Advanced" button.  From the Advanced Print Setup check the box marked "Print as Image."

After we did that we got it to print properly.

Hope that helps.


--
Jonathan Bloy
Web Services Librarian
Edgewood College
Madison, Wisconsin
http://library.edgewood.edu





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