[Web4lib] Google Scholar and OpenURL resolvers

[Campbell, James (jmc)]

When we were switching resolver vendors early last year, I think I got a reply from a human by just using their comment address (scholar-support at google.com), but the human pretty much told me to go to my resolver vendor. Since the resolver vendor has to send them your holdings, that is unfortunately probably the right answer.

The Ingenta links have been there for a while now, probably an advertising deal?  You can't remove them from your preferences. If you take them out, they bounce right back, presumably from the IP address. Since our campus has 3 libraries with some Ingenta content, all our users see three Ingenta addresses in addition to our one shared resolver. The famous simple Google interface it ain't.

      - Jim Campbell

      Digital Access Librarian | Librarian for German
      University of Virginia Library | Charlottesville, VA 22904-4112

      513 Alderman | campbell at virginia.edu | 434-924-4985


-----Original Message-----
From: web4lib-bounces at webjunction.org [mailto:web4lib-bounces at webjunction.org] On Behalf Of Bob Duncan
Sent: Tuesday, November 18, 2008 2:14 PM
To: web4lib at webjunction.org
Subject: [Web4lib] Google Scholar and OpenURL resolvers


Anyone have any bright ideas on how to get in touch with a human at
Google regarding getting Google Scholar to show our link resolver
(assuming the bots haven't completely taken over)?  It used to show
up in Scholar Preferences and was the default for our IP range, but a
couple of months ago we had a hostname change on the server where the
links and holdings file live, and we dropped off their radar.  I've
sent numerous emails to the only Scholar-related address I can find
(scholar-library at google.com), and have been bugging my link resolver
vendor (III) to notify GS, but after over two months, no response
from Google (and close to none from III) and still no link.

Today I discovered that "Lafayette College - FullText at IngentaConnect"
is now showing up as the default for our IP range, but I have no idea
what that is nor how/why it's there.  (We have very little Ingenta content.)

Thanks,

Bob Duncan


~!~!~!~!~!~!~!~!~!~!~!~!~
Robert E. Duncan
Systems Librarian
Editor of IT Communications
Lafayette College
Easton, PA  18042
duncanr at lafayette.edu
http://library.lafayette.edu/



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