[Web4lib] RE: Open source support models

[Thomas Dowling]

Or in other words, software support that's worth something costs 
something.  No argument there, but it's scarcely a matter of whether the 
software is open source or not.

Thomas Dowling
tdowling at ohiolink.edu

On 07/11/2008 01:48 PM, Marcie Pierson wrote:
> Perhaps what she is saying is that, larger systems often have a person or entire staff dedicated to IT/ILS, whether they use open source or not. Small systems usually have to have one person become the IT/ILS guru on their own, and while open source may have online groups that are happy to assist with troubleshooting and such, that library person still has to do a lot of self-training. Regardless of cost/no cost, on top of normal library duties, a staff member working in a small library has to also become an expert in some piece(s) of software without the benefit of support from another department (or person).
>