[Web4lib] Automation Services Coordinator position available

[Susan Hansen]

for the Rochester Public Library, Minnesota. Apply at
www.rochestermn.gov  Click on Employment
 
Automation Services Coordinator; Public Library; RPEA; Full-time;
Starting salary range $52,817 to $62,138 (2007 rates); Open until
filled
 
APPLICATIONS WILL BE ACCEPTED UNTIL THE POSITION IS FILLED BUT SHOULD
BE RECEIVED BY FEBRUARY 15, 2008 FOR PRIORITY CONSIDERATION. 

Under the general supervision of the Automation Services Manager, the
Automation Services Coordinator provides technical support, monitoring,
problem determination and troubleshooting of Rochester Public Library
computer hardware, software, networks and related equipment. 

Responsible for troubleshooting Rochester Public Library computer
equipment including networks, personal computers, and printers;
configuring, installing and maintaining local and wide area networking
cabling and related equipment; assuming a backup role for certain duties
of the Automation Services Manager and City IT and performing related
duties as required. 
 ESSENTIAL DUTIES AND RESPONSIBILITIES: *A. Install and support
software and equipment 
1. Install new hardware and software 
2. Ensure that all software is at the current version/release level and
performing to specifications 
3. Install and maintain equipment designed for in-house setup and
support 
4. Work with outside vendors assigned to support in-house equipment and
software 
5. Monitor system performance of the public and staff local area
networks, CD-ROM network and wide area network systems 
6. Participate in end-user training and make recommendations for formal
training 
7. Share after hours emergency on-call duty with other computer center
personnel. 

*B. Maintain LAN and WAN communication networks 
1. Troubleshoot any networking problems with data connections, cabling,
etc. 
2. Configure routers and firewalls, modems and personal computers
ensuring proper security protocol 
3. Monitor patron dial-up function 

*C. Provide technical support services 
1. Provide recommendations for the design and implementation of
customized application software 
2. Troubleshoot and develop solutions to technical processing problems

3. Research and implement methods to improve the performance and
utilization of the Computer Center resources 
4. Provide technical assistance to personnel in the organization 

*D. Assist Library Automation Systems Manager in planning library
automated business process. 
1. Evaluate, recommend and implement new technologies when appropriate

2. Assist Library Automation Systems Manager in planning changes and
additions in hardware and software 
3. Keep current on network, hardware and software issues through
journals and other means of communication 

*E. Procure, track and dispose of technology assets that are used to
deliver business application services to the organization 
1. Maintain an asset inventory that documents all asset activity and
business application links 
2. Maintain vendor relations to ensure maintenance and licensing
agreements are current, viable, and cost-effective 
3. Maintain assets according to schedules that meet all compliance
requirements and service level expectations 

*F. Perform Cold Fusion/Web2/API/PHP technical programming as needed
related to the ILS system 
1. Use basic programming skills to create code that accomplishes
library goals 

* G. Work with team members to maintain system integrity and
incorporate changes into the library IT environment 
1. Communicate planned changes and describe how they will impact the
production environment 
2. Develop and maintain a testing environment and procedures to ensure
that changes will operate as designed 
3. Conduct formal meetings with stakeholders to review readiness prior
to implementing changes 
4. Implement changes to the production environment 
5. Conduct reviews of completed and planned changes at regularly
scheduled team meetings 

*H. Work with team members on a cost-effective plan to resume essential
business operations in the event of a major business interruption 
1. Ensure that backups of critical systems and data are performed
reliably 
2. Maintain a prioritized inventory of infrastructure components and
applications that support key business processes 
3. Regularly test the recovery plan and take action to resolve issues
highlighted by the testing 

I. Stay abreast of changes in the industry and provide recommendations
for implementation 

J. Provide any other necessary problem solving tasks that may arise to
solve end-users technology 
needs 

K. Perform other assignments as required. 

*ESSENTIAL JOB FUNCTIONS 
 MINIMUM QUALIFICATIONS: Education and Experience 

Bachelor's degree in computer science or related field and three years
experience troubleshooting computer hardware, software, installing and
maintaining local and wide area communications networks. 

DESIRABLE EXPERIENCE: 

* Experience with Novell Netware or Windows 2003 Active Directory
networks 

* Experience with network operating systems (LAN/WAN), network
security, html, Cold Fusion, TCP/IP, computer hardware, Microsoft Office
Suite, SQL Server and Unix/Linux 

* Experience with routers and firewalls 

* Experience working with the public 

DESIRABLE CERTIFICATIONS: 

* A+ Microcomputer Certification 
* Microsoft Certified Systems Engineer (MCSE) 
* Certified Netware Engineer (CNE) 

KNOWLEDGE, ABILITIES, AND SKILLS: 

Must have demonstrated troubleshooting and problem-solving skills 

Considerable knowledge of computer hardware and related software,
TCP/IP networking and data communications concepts and capabilities 

Ability to evaluate new technologies, analyze problems and recommend
effective solutions 

Commitment to the standards and objectives of the library 

Ability to sustain accuracy and work steadily, and to organize and
carry through assigned tasks without direct supervision 

Ability to communicate effectively both in writing and verbally and
maintain effective working relationships 

Ability to create and maintain appropriate documentation 

Ability to simultaneously handle multiple tasks and establish work
priorities 

Ability to train others 

Skill in the use of personal computer related hardware and software 

Skill in accomplishing work in a timely and effective manner 

IN COMPLIANCE W/THE AMERICANS WITH DISABILITIES ACT, THE FOLLOWING
REPRESENTS THE PHYSICAL/ENVIRONMENTAL DEMANDS, THE EMPLOYEE MUST BE ABLE
TO PERFORM THE ESSENTIAL FUNCTIONS WITH OR WITHOUT ACCOMODATION: 

This position requires an equal amount of time spent standing, walking,
and sitting. 

Lifting, pushing/pulling, or carrying of objects weighing up to
twenty-five (25) is sometimes required, with a maximum of seventy-five
(75) pounds infrequently required. 

Climbing, stooping, kneeling, crouching, crawling, twisting, and
bending are sometimes required. Repetitive movements of the hands are
sometimes required. 

Audio, visual, and verbal functions are essential functions to
performing this position. 

The work is performed indoors. 

(A breakdown of the physical and environmental demands is available on
the "Job Analysis of Physical and Environmental Demands" in the Human
Resources Department) 

AUTOMATION SERVICES COORDINATOR 
ROCHESTER PUBLIC LIBRARY 
REVISED 08/03 
REVISED 01/08
 
Susan Hansen, MA, CIRS, 
Librarian
Rochester Public Library
101 2nd Street SE
Rochester MN  55904-3776
 
susan at rochester.lib.mn.us
www.rochesterpubliclibrary.org
Aim & Yahoo screenname: RPLmnInfo  
MSN: reference at rochester.lib.mn.us
 
blog: http://ripplesblog.blogspot.com
 
office phone: 507.285.8002
fax: 507.287.1910