[Web4lib] "Reference Service 2.0" models and Web applications

[Terence K. Huwe]

Hello Web4Libers:

I'm participating in a pre-design process that will eventually lead to the 
redesign of a very large undergraduate library.

Specifically, I'm working with a group that is assessing how reference and 
consultation services should be configured (flexibly) in the new building.

We all know that service strategies need to follow user needs and styles in 
the Web 2.0 era.  So I'd like to poll the membership of this list to see 
what you've come up with!

Please tell me how you are configuring reference service or planning to do 
so in the coming months or years.  Examples might include:

*virtual reference
*private consultation spaces
*open-floor reference (roving)
*"Learning Commons"-specific services, e.g., walk in training or offering 
patrons food- for focus-groups
*instant messaging
*class presentations
*innovative faculty-librarian relationship building
*classroom teaching
*dispersing public service staff among faculty
*coordinating related services such as term paper assistance, IT help, 
student counseling
*use of wikis, blogs and other social interactive software

Please reply to the list as this kind of survey can be very interesting 
reading for everybody.

Thanks!  TH



Terry Huwe
Director of Library and Information Resources
Institute for Research on Labor and Employment (IRLE)
University of California, Berkeley
2521 Channing Way, #5555
Berkeley, California 94720-5555
Voice:  (510) 643-7061
Fax:  (510) 642-6432
http://irle.berkeley.edu