[Web4lib] Position Available: Alexandria Library (VA) - Customer Support Engineer II

[Lynda Rudd]

                        ALEXANDRIA LIBRARY

                PART-TIME CUSTOMER SUPPORT ENGINEER II

                        20 HOURS PER WEEK

                        Open until filled


DUTIES:   
DAILY-    ?Provides customer support by responding to user problems 
such    as diagnosing difficult                                         
    PC/telecommunications hardware and        software problems
               ?Provides technical assistance regarding hardware and 
software problems to staff and public
               ?Installs hardware and software on staff and public computers
               ?Provides help or training to staff on PC-related 
problems, including software applications
   
MONTHLY-  ?Initiates reports for Administration
                ?Updates URLs on desktops when needed

OTHER-    ?Provides on-site support to branches as needed
                ?Other duties as assigned

SCHEDULE:    Somewhat flexible but must meet the needs of the library 
and includes 2 weekday
            evenings as well as 9 a.m.-5 p.m. on Saturday and 1-5 p.m. 
on Sunday.

SALARY    $20.372 - $22.460 per hour, depending on qualifications.

BENEFITS    ?Earns pro-rated annual and sick leave
                    ?Eligible on a pro-rated basis for health insurance, 
City's supplemental retirement,
                        life insurance and disability plans

QUALIFICATIONS:   
                    ?Completion of college level courses in data 
processing, mathematics and business; or any equivalent                 
                combination of experience and training which provides 
the required knowledge, skills, and abilities.
                    ?Ability to communicate clearly and effectively, 
both orally & in writing
                    ?Knowledge of Windows 2000 Pro and Windows 2003 Server
                    ?Knowledge of Domain Controller
                    ?Familiarity with LINUX preferred
                    ?Understanding of principles of LANS, WANS, & 
Internet preferred
                    ?Must have means of transportation and be willing to 
travel to branches as needed
                    ?Must have knowledge of PC hardware and be able to 
perform basic maintenance
                    ?Prefer that applicant is at least 21 years of age

Submit your application to Joseph Yuen. Applications can be faxed to 
703-519-5916 or submitted online at http://www.alexandria.lib.va.us.