[Web4lib] Online "ticketing" system

[Nicole Engard]

We use h2desk (not free) http://www.heathcosoft.com/h2desk/ we like the
way it works - and we chose it because it got good reviews from others.

Thanks,
Nicole C. Engard
Web Manager
Jenkins Law Library
http://www.jenkinslaw.org
http://web2learning.net
 
-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of McHale, Nina
Sent: Monday, May 08, 2006 12:11 PM
To: web4lib at webjunction.org
Cc: McKelvie, Patricia
Subject: [Web4lib] Online "ticketing" system

Greetings, all,

Can anyone recommend an online "ticketing" system for reporting and
managing systems department work? We'd like library staff to be able to
report all troubles that we in systems would have to fix--anything from
printing and networking problems in reference to individual pc troubles
to changes to be made to the web site. The first thing we'll probably
try is LANdesk (which I know nothing about) because campus IT already
uses it. Any experience with that or recommendations for others? Free
would be great, but we do have some end-of-year $$$ to burn.

Thanks!

Nina

Nina McHale, MA/MSLS
Web Services Librarian
Auraria Library

Serving the University of Colorado at Denver and Health Sciences
Center-Downtown Campus, Metropolitan State College and the Community
College of Denver

1100 Lawrence Street
Denver, Colorado 80204
303-556-4729

nina.mchale at cudenver.edu
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