[Web4lib] Online "ticketing" system

[Deborah Kaplan]

On Mon, 8 May 2006, McHale, Nina wrote:

> Greetings, all,
> 
> Can anyone recommend an online "ticketing" system for reporting and
> managing systems department work? We'd like library staff to be able to
> report all troubles that we in systems would have to fix--anything from
> printing and networking problems in reference to individual pc troubles
> to changes to be made to the web site. The first thing we'll probably
> try is LANdesk (which I know nothing about) because campus IT already
> uses it. Any experience with that or recommendations for others? Free
> would be great, but we do have some end-of-year $$$ to burn.

Hi.  Delurking to recommend RT.  Open Source, well-written,
configurable, easy to use.  Free, but you can buy support or a
book.  Great product.

http://www.bestpractical.com/rt/

-Deborah
-- 
Deborah Kaplan
Digital Initiatives Librarian
Brandeis University