[Web4lib] Re: Task completion success rates

[K.G. Schneider]

> In 18 usability tests done at 13 different libraries, the overall average
> success rate for finding journal articles or article databases is 52%.

...

> There's naturally some variation in specific tasks among the 18 tests, but
> they all cluster around the issue of getting users to find articles.
> Given
> the importance of this resource and the amount of money libraries spend on
> article databases, this seems like a worthwhile focus for usability
> research.

However, the testing shouldn't be limited to finding known items, right?
Because that's only part of user behavior. 

Karen G. Schneider
kgs at bluehighways.com