[Web4lib] Website User Survey Samples

[Jo Frudd]

HI Nicole

Here's a survey we put on our site to gather requirements

http://www.ocr.org.uk/OCR/WebSite/docroot/surveys/internal_web_survey/internal_website_survey.htm

For our redesign.  We placed a feature on the website asking users to register their details if they were interested in helping us improve our products and services, we then sent the survey url to this group of site users and placed an ad on the home page asking users to fill the survey out with the incentive of £200 Amazon voucher.  We also ran the survey on our intranet.  We are in the process of collating all the data, but a few things you may find useful

Using an incentive gets your more data (and is good for PR)

Using software that lets a users know where they are in the process (i.e. you are on page X of X) manages their time and expectations better.

After the survey contact all those who filled it out and thank them and let them know what you will be doing with the data

Kind regards

Jo Frudd
Lead User Experience Designer
 
OCR
1 Hills Road
Cambridge
CB1 2EU
 
tel: 01223 553311
fax: 01223 558823
direct dial: 01223 558323


-----Original Message-----
From: web4lib-bounces at webjunction.org [mailto:web4lib-bounces at webjunction.org] On Behalf Of Nicole Engard
Sent: 06 February 2006 15:39
To: web4lib at webjunction.org
Subject: [Web4lib] Website User Survey Samples

We are going to be redesigning our library site and catalog site this year.  I'd like to have a series of surveys on our website to see what our users think of what we have and what they'd like to see.  I was wondering if anyone had any samples they may have used or seen - something I can use as a jumping off point.



Thank you,

Nicole C. Engard
Web Manager
Jenkins Law Library
http://www.jenkinslaw.org
http://www.web2learning.net

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