[Web4lib] Libraries: Standing at the Wrong Platform, Waiting for the Wrong Train?

[Ross Singer]

Pons, Lisa (ponslm) wrote:

> Exactly! From my point of view, I would have been better off if they 
> didnt have it! After all, all I "really" care about is how easy it is 
> to get the information and materials i need. I dont care where it came 
> from. Why not send an email saying "this item available at Library X, 
> or for 5.95 we will scan and email it to you". To me, that would be 
> service!

But you would miss the "learning moment" of "how to use microforms".

Somewhere, a librarian sheds a tear.

-Ross.