Barbara Quint article on Wondir virtual "reference" service

[Sloan, Bernie]

Quint, Barbara. Wondir Launches Volunteer Virtual Reference Service.
Newsbreaks. May 2, 2005. 
http://www.infotoday.com/newsbreaks/nb050502-1.shtml 

"While librarians across the country wrestle with virtual reference desk
service schedules, Wondir, Inc. (http://www.wondir.com) has come out of
a 2-year beta and launched a live Q&A service that 'connects people with
questions to people with answers'...initially Wondir had hoped to build
on and around the virtual reference community, but that nothing they did
seemed to 'find traction' with virtual reference librarians. So Wondir
decided to go its own way, but, according to Koll, 'it is important to
us to get our facts and tone right.' He still hopes connections to the
virtual reference desk community may grow in the future."

Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting
616 E. Green Street, Suite 213
Champaign, IL  61820

Phone: (217) 333-4895
Fax:   (217) 265-0454
E-mail: bernies at uillinois.edu