library marketing (long, but with an on-topic point)

[William Melody]

The first part of my last post is in response to Brian Collier's following 
statement

 >Well, call me old fashioned, but I ask my patrons. (I don't have
 >customers.) How often does Google ask you how they're doing? They don't.
 >They're not focused on service, they're focused on revenue.

- William


William Melody
Interlibrary Loan
Northwestern University Library
1970 Campus Dr.
Evanston, IL   60208-2323
T. 847.491.3382
w-melody at northwestern.edu
www.bibliotheke.org



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