[Web4lib] Problems with Emerald Insight

[Leo Robert Klein]

Well, it's kind of hard for me to believe an outfit like Emerald has
trouble rounding up test individuals.  Also, it doesn't seem as if the 
problem, namely, linking to an article from their journal page is all 
that obscure.

But you know what, laying an egg on opening night (so to speak), isn't 
what troubles me -- you can always apologize and fix the problem 
post-launch.  Rather, if you know something is amiss (for days already), 
state it someone clearly on your web page.  Don't leave it to your 
tech-support people to play catch-up in those rare cases where someone 
actually writes in asking what's the matter.

LEO

P.S. And new URLs for journals without redirects aren't nice!

-- -------------
Leo Robert Klein
www.leoklein.com


I'm okay with finding errors -- even after launch, but if you

cpikas.14607360 at bloglines.com wrote:
> Well what if they threw a party and no one came?  I've been seeing announcements
> on the Emerald page for seemingly months that they were redoing the site.
>  They even had a demo site that you could play with and give feed back.  I
> glanced at it but didn't have the time to put it through its paces or give
> feedback.
> 
> What if no one will come to your focus group and you only discover
> problems on publication?  AirTran just reverted to an older version of their
> page after similar problems.
> 
> NB:  Emerald has announced that urls for journals
> will change.
> 
> Christina Pikas
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