Interesting virtual reference article

[Sloan, Bernie]

Part 2 of the Coffman/Arret article on virtual reference is now
available:

http://www.infotoday.com/searcher/sep04/arret_coffman.shtml  

For the URL for Part 1, see below...

Bernie Sloan

-----Original Message-----
From: Sloan, Bernie 
Sent: Friday, July 02, 2004 2:35 PM
To: Multiple recipients of list
Subject: Interesting virtual reference article

Steve Coffman and Linda Arret have written a two part series that
attempts to "...step back and take a look at the big picture - to see
where we have been, where we might be going, and to what extent we have
accomplished the purposes we set for ourselves when we began this brave
new way of doing reference not so very long ago."

Part 1:

Coffman, Steve, and Linda Arrett. To Chat or Not to Chat - Taking
Another Look at Virtual Reference, Part 1. Searcher, 12(7). July/August
2004. http://www.infotoday.com/searcher/jul04/arret_coffman.shtml. 

Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting
616 E. Green Street, Suite 213
Champaign, IL  61820

Phone: (217) 333-4895
Fax:   (217) 265-0454
E-mail: bernies at uillinois.edu